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How smart businesses grew in 2020 despite COVID-19

The disruption of life around the world caused by the Covid-19 virus was something none of us saw coming. Unprecedented events, like the economic shutdown and stay-at-home mandate, have changed the norms of how business is conducted, including a huge increase in the proportion of online commerce. The Covid-19 economy caused a shift among professional …

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Making tough workforce choices for COVID’s long-term impacts

COVID continues to impact the economy across various industries. One thing is for sure, your online presence – whether improving what you already have or creating it from scratch – is among the most important steps that you will need to take. People are your most important resource, particularly when you are operating an e-commerce company or …

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How to calculate customer lifetime value for your business

Of all the marketing metrics you have at your disposal, customer lifetime value or CLTV, is one of the most useful. CLTV refers to the amount of money an individual will bring to your brand during their lifetime as a paying customer. Rather than offering a generalized idea of customer’s shopping and purchasing habits, calculating …

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